Online users are still opening spam email intentionally, despite awareness of the consequences.  The Ipsos Messaging Anti-Abuse Working Group (MAAWG) conducted a 2010 survey in the US, Canada, and Western Europe and found some shocking results.  They found that almost half of all North American and Western European users admitted to having opened spam intentionally to either unsubscribe, out of curiosity, to complain to the sender, or out of actual interest in the products or services offered.  About 18% wanted to “see what would happen” if they opened spam, while 4% are actually replying to spam.

Out of all six countries that were surveyed, 84% were aware of computer bots.  One-third say they consider it likely they will be infected but one in five are unsure how they would recognize a bot infection on their computer.  The continuous actions done by email users that receive spam are leading to the increase in botnets.  Less than half of email users think that stopping viruses is their own responsibility.  Nine in ten said their antivirus software was updated regularly, with 46% saying it is done automatically.  A good 43% report they would turn to their antivirus software company to get their computer repaired.  About 44% consider themselves “somewhat experienced” when it relates to internet security, while 20% considered themselves “very experienced.”   Many users do not even flag or report spam.

Who should be responsible for stopping the spread of viruses, fraudulent email, spyware, and spam?  About 65% feel it’s the ISPs and ESPs responsibility, 54%  feel antivirus companies are responsible, and 48% hold themselves responsible.  A great deal of importance is placed on emails containing receipts or shipping details for purchases (70%).  Those under the age of 35 are more likely to think billing notifications and marketing materials are important, while those aged 55 and older feel newsletters are important.  The survey also found that Canadian users are most likely to avoid posting their email address online, whereas more internet users in the US, Canada, and Germany are likely to set up another email address to avoid receiving spam.  How often do you click on a spam message?